FAQs
About the Product and Assembly
Does the product include assembly instructions?
Yes. Each product comes with clear, illustrated assembly instructions, with steps arranged in a logical order for easy completion. Both first-time builders and experienced users can easily follow the instructions.
What age range is it suitable for?
The suitable age range varies depending on the theme and structural complexity. Please check the product details page for specific age recommendations.
Generally:
- Products containing small parts are not suitable for children under 3 years old;
- Younger children are advised to assemble under adult supervision;
- Models with many parts or complex structures are more suitable for users with patience and concentration.
Is the material safe? Does it contain harmful substances?
The product is mainly manufactured using materials that meet children's toy safety standards and has undergone relevant safety and physical tests. We always prioritize safety and reliability during use. If you have any specific concerns about materials or testing information, please contact us before purchasing.
What if some parts are missing? Can I get replacement parts?
If you find any missing parts during assembly, please contact us to request replacements. Please provide your order number and information about the missing parts, and we will assist you as soon as possible.
Is it normal for the actual product color to differ from the pictures?
Due to differences in shooting light, monitor settings, and different production batches, there may be slight color differences between the actual product and the pictures. This is usually within the normal range. If the difference significantly affects your experience, please contact us to discuss a solution.
About Ordering and Payment
How do I place an order on the website?
After selecting your desired product, click "Add to Cart," confirm the product information, proceed to the checkout page, fill in your shipping address, and complete the payment. The entire process is simple and straightforward.
What payment methods are supported?
Currently, we support common credit card payment methods such as Visa and Mastercard. The checkout process is safe and convenient.
Can I modify or cancel my order after placing it?
If your order has not yet entered the shipping process, please contact us via email as soon as possible, and we will do our best to assist you with the changes.
Once the order has been shipped, it may not be possible to modify or cancel it, but we will help you confirm the current order status.
About Shipping and Delivery
Do you offer free shipping?
Yes, Ctozud offers free shipping on all products, with no additional shipping costs.
How long does it take for orders to ship?
Typically, orders are processed and shipped within 2 days (excluding weekends and holidays). How long will it take to receive my order?
Orders are expected to be delivered within approximately 7-14 days after dispatch. The exact delivery time may vary slightly depending on the country, region, customs inspection, or local logistics situation.
How can I track my order?
After your order is shipped, you will receive an email containing a tracking number. You can use this number to track the progress of your package.
Why is the tracking information not updating?
During international shipping, there may be a delay in updating the tracking information. If there is no update after 72 hours, please contact us for assistance.
About Returns and Refunds
Can I request a return or refund?
If you need to request a return or refund, please contact us via email and explain the situation. We will assist you based on your order status and specific issues, and provide appropriate solutions.
Need more help?
If you have any questions about product details, order status, or the assembly process, please feel free to contact us at forge@ctozud.com. We will provide support as soon as possible.