Privacy Policy
Last Updated: January 20, 2026
Before using this website, we recommend that you read the following Privacy Policy to better understand how we collect, use, and protect your information.
Welcome to Ctozud.com (hereinafter referred to as "Ctozud," "we," or "the website"). We always value our users' trust and take your privacy and personal information security seriously. To provide you with a smoother browsing and shopping experience, we may collect some necessary information during your use of the website, such as for order processing, service optimization, and experience improvement.
Within a reasonable and necessary scope, we may also provide some information to third-party partners who provide support services to us (such as logistics, payment, or technical service providers) to successfully complete order fulfillment and related services. We will do our best to ensure that the use of this information complies with applicable privacy and security requirements.
When you access, browse, or use this website and related services, you acknowledge and agree to the information processing methods described in this Privacy Policy, as well as the related Terms of Use. The Terms of Use of this website also apply to this Privacy Policy and are considered part of this policy.
This Privacy Policy aims to explain to you what types of information we collect and how this information will be used and protected.
What Information We Collect
We collect your information when you visit our website, register on the website, place an order, subscribe to our newsletter, participate in surveys or fill out forms, or contact us through other means (such as email, social media, etc.).
When ordering or registering on our website, you may be asked to provide the following information: name, email address, mailing address, phone number, credit card or other payment information, or other identifying information.
To access and use certain areas or features of this website, you agree that we may collect and use certain information about your use of this website through tracking technologies or other passive means. You agree that we may access and use this “passively collected” information, including but not limited to: the domain name you used to access this website, the search engine you used, your Internet Protocol (IP) address, the time you spent on this website, the pages you viewed on this website, other web pages you visited before and after visiting this website, the type of internet browser you used, the frequency with which you visited this website, and other relevant statistical data, including the following:
- Traffic Data: When you use this website, we may automatically collect certain data, such as: IP address;
- Domain name server;
- The type or identifier of the device used to access this website;
- The web browser used to access this website;
- The referring webpage or other source from which you accessed this website;
- Geographic location information;
- And other statistical data and information related to your browser or device's interaction with this website (collectively referred to as "Traffic Data").
Depending on applicable law, some traffic data may constitute personal information.
Certain third parties, such as our business partners and service providers, provide us with your personal information, such as third-party service account information. That is, if you interact with a third-party service while using our website, or share content from our website through a third-party social media service, that third-party service will send us some of your information, provided that the third-party service and your account settings allow it. The information we receive depends on the third-party service's policies and your account settings.
How We Use Your Information
The main purpose of collecting your information is to provide you with a smoother, safer, and more personalized user experience, while ensuring that orders and services function properly. Depending on actual needs, your information may be used in the following situations:
Order Processing and Fulfillment: To confirm orders, arrange shipments, send order status updates and related notifications, keeping you informed of your order progress.
Communication with You: To respond to your inquiries via email or other means, handle after-sales issues, and, with your consent, send you information related to products, services, or events. Some information may be sent by partners who assist us in providing services.
Optimizing Products and Services: To help us understand user needs, thereby improving website functionality, shopping processes, and the overall experience, and continuously improving existing services.
Enhancing Personalized Experience: To optimize page content display based on your browsing or purchase preferences, making it easier for you to find information of interest.
Data Analysis and Trend Research: To understand user habits and overall trends through the analysis of statistical data, so as to better plan website content and service direction.
Customer Support and Problem Resolution: Used to respond to your requests, troubleshoot system or order issues, and contact you for assistance when necessary.
New Feature and Service Development: Supports our continuous improvement and development of new features and services to enhance the overall experience.
Legal and Compliance Requirements: We may use or retain relevant information to fulfill our compliance obligations and handle potential disputes when required by law or regulatory needs.
Within the limits permitted by law, we may also use information in statistical or aggregated form for analysis and business optimization. This information will not be used to identify specific individuals.
Will We Share Your Information
We understand the importance of personal information and treat its use and sharing with caution. In our daily operations, to successfully complete orders, provide services, and ensure the normal operation of the website, we may share some information with third-party service providers within the necessary scope. These third parties are collectively referred to as "service providers" in this policy.
Service providers may include data analytics agencies, advertising and marketing service providers, payment processing institutions, customer support service providers, email and technical service providers and development teams, and logistics and delivery companies.
We may share your information in the following circumstances:
To complete orders and provide services: We will cooperate with relevant service providers to assist in order fulfillment, delivery arrangements, customer communication, system maintenance, etc. In this process, it may be necessary to provide them with the necessary information to ensure the smooth completion of services. We will not authorize these service providers to use your information for purposes unrelated to the service or to disclose it without permission.
To comply with legal and regulatory requirements: We may disclose relevant information in accordance with laws and regulations, or to cooperate with valid legal processes (such as subpoenas, court orders, or government investigations).
Orders generated through partner channels: If you place an order through a platform or channel that partners with us, we may receive relevant information from our partners to process the order and provide services. This information will only be used for order fulfillment and necessary customer support and will not be used for cross-marketing with other organizations.
Information transfer in case of business structure changes: If the company undergoes a merger, asset sale, acquisition, or other change in ownership or control (whether in whole or in part), relevant user information may be transferred as part of the business assets. If such a situation occurs, we will notify you in advance to the extent reasonably practicable and will endeavor to ensure that the information remains subject to appropriate privacy and security protection. We always share information on a need-to-know basis and strive to ensure that relevant partners handle your data properly in accordance with applicable privacy and security standards.
How long do we retain your information
We retain your personal information for as long as necessary to provide you with website or related services. In some cases, we may retain personal information for a longer period if necessary to fulfill our legal obligations, resolve disputes or collect outstanding payments, prevent fraud, enforce this Privacy Policy, or as permitted or required by applicable laws, regulations, or rules. Afterward, we may retain some information in an anonymized or aggregated form, but not in a way that identifies you personally.
How to view or change my information
You can view and change certain information related to your use of our website, such as your name and contact information. Simply log in to your account using your email address and password to edit your personal information in your account profile or request to delete your account.
Information of Minors
We do not knowingly collect information from any minors under the age of 16. Our website, products, and services are intended for users aged 16 and older. If you are under 16, please do not provide your information on our website. If we discover that a minor under the age of 16 has submitted any information without verifiable parental consent, we will delete that user's information from our records. If you are under 16, you must use this website with the express consent and direct assistance of your parent or guardian.
External Links
This website may contain links or advertisements to other websites. Other websites may also refer to, advertise, or link to this website. We do not endorse or sponsor other websites and are not responsible for the privacy practices or content of these other websites. We expressly disclaim responsibility for any statements or assertions made on these websites and disclaim any liability arising from your use of other websites and their content and advertisements. Please note that the practices described in this Privacy Policy do not apply to information collected through other websites. We encourage you to be aware when you leave this website and to read the privacy policies of each website you visit.
How we use Cookies and Pixel Tags
Our website uses "cookies," which are small data files that are stored on your computer when you visit the website. Cookies enable you to shop on our website and can enhance or personalize your online browsing and shopping experience in a variety of ways. You can set your browser to not accept cookies, or to notify you when you receive a cookie so you can decide whether to accept it. If you do not accept cookies, you will not be able to access your account information or make purchases on our website. We use "pixel tags" (also known as "web beacons" or "clear GIFs") on our website and in emails, which are tiny images. Pixel tags help us analyze customer online behavior and measure the effectiveness of our website and advertising. We work with service providers to help us track, collect, and analyze this information.
Pixel tags on our website may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take on the website. This information may include your computer's Internet Protocol (IP) address, browser type, operating system, date and time information, and other technical information about your computer. We may also track certain information about the website you visited before visiting our website. Other than this, we do not track any information about your use of other websites. We may use pixel tags and cookies in emails to track your interaction with the email, such as when you receive, open, or click on links in emails we send you.
We may combine the information collected through cookies and pixel tags with other information we collect from you. This information may be used to improve our website, personalize your online experience, customize our communications with you, evaluate advertising effectiveness, and for other internal business purposes.
How do we ensure the security of your information
The security of your personal information is very important to us. We are committed to following generally accepted industry standards to protect the personal information you submit to us during transmission and storage. We maintain industry-standard backup and archiving systems. While we strive to store personal information in a secure operating environment that is not open to the public, we cannot guarantee the absolute security of your personal information.
How do we respond to browser "Do Not Track" (DNT) signals
Some web browsers (such as Chrome) have built-in "Do Not Track" (DNT) or similar features that signal to web services that a visitor does not want their online activity and behavior tracked. If a web service operator chooses to respond to a specific DNT signal, they can avoid collecting certain personal information about the browser user. Not all browsers offer a DNT option, and there is currently no industry consensus on what constitutes a DNT signal. For these reasons, many web service operators, including us, do not actively respond to "Do Not Track" (DNT) signals.
Cross-Border Data Transfer
Any information you provide to us may be stored, processed, transferred, and accessed in Hong Kong or in countries outside of Hong Kong. The level of personal data protection in these countries may not be comparable to the level of protection in your country. However, regardless of where your personal data is stored or accessed, we will handle your personal data in accordance with this Privacy Policy.
Your Choices
You may choose not to disclose information to us, but please note that some information may be necessary for you to register or use certain features of our services.
You can contact us and indicate "Privacy Information Request" in the subject and body of your email to request access to or deletion of your personal information that we collect and maintain through our services or website. We may require you to confirm and verify your identity before providing the requested information.
Governing Law
This Privacy Policy (including all revisions and modifications) is governed by the laws of Hong Kong, without regard to its conflict of laws or choice of law principles that might otherwise result in the application of the laws of another jurisdiction.
Policy Changes
The effective date of this Privacy Policy is located at the top of this webpage. Your continued use of this website after the effective date constitutes your acceptance of the revised Privacy Policy. We recommend that you periodically review this page for the latest information on our privacy practices. Any revised Privacy Policy supersedes all previous versions. If you do not agree to future changes to this Privacy Policy, you must stop using this website after the effective date of the changes.
For any questions, suggestions, or concerns regarding this Privacy Policy, please send an email to forge@ctozud.com.